常見問題

What happens if it doesn’t work for me?


If after 30 days you still don’t see the advantage to have an Onigiri, return it with its box and we will fully reimburse you.




How long is the ordering and receiving process?


After the soft opening period, if you order an Onigiri online you will receive your device within 2-4 day at your preferred location.




How to use Onigiri?


Place your order online, and download its dedicated App on your smart phone.

Once you receice the device, we made Onigiri very easy to pair with your smart phone, by scaning its QR code through the Onigiri App, and the rest will be automatic.




Compared to other product in the market, what is the advantage of Onigiri ?


Onigiri is designed with the latest available technologies and high quality sensors, making Onigiri meet and/or exceed international quality standard. Onigiri has been Kid friendly designed and meet international children safety standards.




Where Onigiri sensors are from ?


Onigiri sensors are made in Japan and Switzerland. They are following each countries quality and performance standards




How my personnal datas on my Onigiri device will be protected ?


On your Onigiri device, your data will protected by a state of art code protection. In addition, if someone will try to open the Onigiri, all information will be automatically deleted from your device.




Does Onigiri device is able to detect Viruses and/or bacterias ?


The quick answer is no. The smallest bacteria are about 0.4 micron (one millionth of a meter) in diameter while viruses range in size from 0.02 to 0.25 micron. and at the current day there is no mechanical sensor able to detect, current sensor are able to measure up to PM 1 (PM1 – particles <1 μm in size). We are currently doing some R&D on this matter and will upgrade Onigiri techologies as soon as it is safe and reliable for our familiy health.




Does Onigiri device is recyclable ?


Yes, Onigiri device is totally recyclable, if your Onigiri after the warranty period stop functionning. Just sent is back to us or your rep/distributor, we will give you a coupon that will give you a reduction on your next Onigiri product purchase.




Where the PM 2.5 informations on the app are coming from ?


in developped and developping countries, different governement and associations are extanding their PM sensor therefore information provided from official government and association website are reliable. Therefore Onigiri device is focusing on immediate pollution such as No2 ( from Vehicule fumes), UV, Ozone and TVOC. these pollution are the immediate airbornes allergies.